Terms and Conditions
1. Ticket offices close 15 minutes before the closing time for visits.
2. The visit takes approximately 1 hour (Red Itinerary), 30 minutes (Blue Itinerary) and 30 minutes (Green Itinerary).
3. Access to the Mosaics area and Sacristy is not permitted during Celebrations.
4. For the sake of the decorum of the places and the respect of the visitors, it is not allowed to enter in beachwear or shorts.
5. Visiting the Tower requires considerable physical effort. Please note that the stairs have approximately 80 steps. People with heart conditions or health problems are cautioned not to visit the Towers.
The Towers, the walkway and the various architectural structures that make up the historic monumental complex have uneven floors (“false steps”), access doors and corridors with low heights: visitors must pay attention to safety instructions. No liability will be accepted for any damage to property or persons resulting from these features and/or the consequences of dizziness. Access is prohibited for children under 18 years of age unless accompanied by an adult. Children up to the age of 12 must always be held by the hand when visiting the Towers. Parents or legal guardians are responsible for the children in their care for the duration of their stay on the route. It is forbidden for visitors to commit any action that could compromise the safety of people or property. It is forbidden to lean over parapets, climb on roofs and wall structures. It is also forbidden to enter spaces and/or places that are not open to the public and in any case not part of the Itinerary.
6. The supervisory staff are at visitors’ disposal for general information on the route and the initiatives planned. They are also responsible for the success of the visit: the instructions and prescriptions of the supervisory staff must therefore be carefully followed. Please follow the instructions of the staff and contact them in case of need or specific requests. Throughout the visit, the staff are authorised to ask you to show your entrance ticket, so please keep it carefully until the end of the visit.
7. Visits to the Itinerarium Pulchritudinis are permitted only during the scheduled opening hours or by pre-booking in the arrangements agreed. Visitors must behave in such a way as to protect the monuments throughout the cultural itinerary. It is forbidden to deface, write on, paint or otherwise disfigure the architectural structures of the Itinerary complex. It is forbidden to carry large rucksacks, trolleys, suitcases, bulky luggage and anything else that may pose a threat to the safety of visitors or the structure. The supervisory staff is responsible for safety on the itinerary. Therefore, in the event of an alarm, visitors must strictly follow the instructions of the staff. In the event of the start of a fire, visitors are advised to keep calm. If an evacuation of the itinerary is ordered, proceed in a disciplined and orderly manner, following the instructions of the staff. In the event of a large number of visitors and in any situation likely to compromise the safety of persons or property, entrances may be temporarily closed or opening hours modified. We reserve the right to take all necessary measures imposed by the circumstances to ensure the safety of persons or property. Damage caused by visitors to the facilities shall be at the expense of the visitor. We decline all responsibility for damage to persons and/or property caused by visitors, even if caused improperly. Any accident or abnormal occurrence must be reported immediately to the supervisory staff. It is forbidden to carry out any unauthorised paid service inside the itinerary.
8. Smoking (including electronic cigarettes) is forbidden on the entire Itinerary. No papers, cans, bottles or other rubbish may be left along the itinerary, except in the containers for waste. It is also forbidden to throw rubbish and objects into the outdoor areas. Animals are not allowed.
10. Amateur photography and filming is permitted as long as no flash is used. If you want to take professional photos and videos, you must request authorisation in advance and in writing by filling in the form provided by the management.
11. Guided tours can only be carried out by authorised persons, holding one of the following accreditation titles: Licensed tourist guide, Teacher as guide for the class in his/her charge, Educational worker of the concessionaire or authorised personnel of the concessionaire. Groups and schools can book the visit by telephone on +39 0921926366. Groups may consist of a minimum of 10 and a maximum of 25 people (subject to compliance with current Covid-19 safety protocols). Each group must indicate the name of a group leader. For school groups, the teacher(s) is/are considered to be in charge of the group. They must keep the group together (observing the Covid-19 distancing measures and the requirement to wear a mask) and ensure that their behaviour complies with these regulations. The group must follow any instructions given by the staff in order to ensure that the logistics of the visit are in keeping with safety regulations and room capacities. For the protection of guided tour participants, it is not possible to take part or join a guided tour without the appropriate qualification (receipt of payment for guided tour). Failure to comply with these regulations may result in expulsion and, if necessary, legal proceedings. Visitors may report any observations and/or complaints by e-mail to firstname.lastname@example.org.
12. If you need to make changes to a confirmed booking, please contact our offices by email email@example.com or by telephone +39 0921 926366. Requests for changes must always be communicated in writing via email and accepted by “Cooperativa Il Segno” by a written confirmation.
In any case the visitor must reprint the modified voucher to present at the ticket office in paper form on the day of the visit.
13. Tickets booked for the Red, Green and Blue Itineraries are NOT refundable in any way, not even partially.